Privacy Policy

1. Introduction

Zenvello Commerce Private Limited ("Company", "We", "Us", "Our"), operating under the brand name Gadget Corner at https://gadgetcorner.store, is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect the personal information of our customers and website visitors, in compliance with applicable Indian laws including the Information Technology Act 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011, and the Digital Personal Data Protection Act 2023 (DPDP Act).

2. Data We Collect

We collect the following categories of personal data:

Information you provide directly:

• Full name, email address, phone number, and shipping address when you place an order
• State and pin code for delivery serviceability validation
• Payment method preference (UPI or Cash on Delivery) — we do not collect or store bank account details, UPI PINs, or card information
• Name, email, phone, and message content when you submit a contact form inquiry
• Any additional information you voluntarily provide through correspondence

Information collected automatically:

• Device information (browser type, operating system, screen resolution)
• IP address and approximate geographic location
• Pages visited, time spent, referral source, and other browsing behaviour through Google Analytics (GA4)
• Cookies and similar technologies for website functionality

3. Purpose of Data Collection

We process your personal data for the following purposes:

• Processing and fulfilling your orders, including delivery and payment verification
• Sending order confirmation, shipping updates, and payment status notifications via email
• Validating delivery serviceability based on pin code and state
• Responding to your queries, complaints, and support requests
• Improving our website, user experience, and product offerings through analytics
• Complying with legal obligations and resolving disputes
• Preventing fraud and ensuring the security of transactions

4. Consent

By using our Website and providing your personal information (for example, by placing an order or submitting a contact form), you consent to the collection, use, and processing of your data as described in this Privacy Policy. Where required by law, we will seek your explicit consent before processing sensitive personal data. You may withdraw your consent at any time by contacting us at the details provided below, though this may affect our ability to process your orders or provide certain services.

5. Data Storage and Retention

Your personal data is stored on secure servers hosted by Hostinger (www.hostinger.in). Data is retained only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable laws. Specifically:

• Order data is retained for a minimum of 8 years for tax and accounting compliance under GST regulations
• Contact form submissions are retained for up to 1 year unless required for ongoing dispute resolution
• Analytics data is governed by Google Analytics' data retention settings

6. Data Security

We implement reasonable security practices to protect your personal data, including:

• HTTPS/SSL encryption for all data transmitted between your browser and our servers
• Secure database access with restricted credentials
• No storage of payment card data, UPI PINs, or banking credentials on our servers, in compliance with RBI guidelines
• Payment processing through secure, PCI-compliant third-party payment gateways
• Regular review of security practices and access controls

7. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data in the following limited circumstances:

• Service Providers: With logistics and courier partners for order delivery; with payment gateway providers for processing transactions; with email service providers for sending transactional communications
• Legal Requirements: When required by law, court order, or governmental authority; to protect our legal rights, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where personal data may be transferred as part of the business

8. Cookies and Tracking

Our website uses cookies and Google Analytics (GA4, Measurement ID: G-TTY7NBJ0GK) to analyse website traffic and improve user experience. Google Analytics may collect anonymised data about your browsing patterns. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionalities such as the shopping cart.

9. Your Rights Under DPDP Act

Under the Digital Personal Data Protection Act 2023, you have the following rights:

• Right to Access: You may request information about the personal data we hold about you
• Right to Correction: You may request correction of inaccurate or incomplete personal data
• Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements
• Right to Withdraw Consent: You may withdraw your consent for data processing at any time
• Right to Nominate: You may nominate another individual to exercise your data rights in the event of your death or incapacity
• Right to Grievance Redressal: You may raise complaints regarding your data processing with our Grievance Officer

To exercise any of these rights, please contact our Grievance Officer using the details below.

10. Children's Privacy

Our Website is not intended for use by individuals under the age of 18 without parental consent. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data without parental consent, please contact us and we will take steps to delete such information.

11. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of such third-party websites. We encourage you to review the privacy policies of any external sites you visit.

12. Grievance Officer

In accordance with the IT Act 2000, IT Rules 2011, and the DPDP Act 2023, the designated Grievance Officer is:

Name: Abhishek Kumar Karan
Email: grievance@gadgetcorner.store
Phone: +91 7319914617
Address: C/o Awadesh Kumar Karan, Jai Mata Di Road, Shivpuri, Okni No.2, Hazaribag, Jharkhand - 825301, India

Complaints or queries regarding your personal data will be acknowledged within 48 hours and resolved within 30 days.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated "Last updated" date. We encourage you to review this page regularly. Continued use of the Website after changes constitutes your acceptance of the updated policy.

14. Contact Us

For any questions or concerns about this Privacy Policy:
Email: contact@gadgetcorner.store
Phone: +91 7319914617